The Unseen Work of Understanding: Why Cultural Sensitivity Isn’t Optional

Without intentionality, we default to assumptions. And assumptions, even well-meaning ones, often miss the mark.

Beyond the Surface: What Cultural Sensitivity Really Means

Knowing about cultural practices or traditions is just the surface level of cultural sensitivity. True sensitivity goes deeper—it’s about empathy, listening, and engaging without judgment. It’s about understanding that what’s normal for one person might not be for another and learning to see beyond your own lens.

Recently, after watching Mufasa (it’s so good 🤭btw), I had a conversation with my son, Canaan, about why his locs or skin color might draw attention in certain spaces. I told him, “Some people won’t understand your hair or who you are, and they may treat you differently because of it.” It’s tough to prepare an 8-year-old for that reality, while still encouraging him to take pride in his identity. But it’s necessary because cultural insensitivity isn’t just inconvenient—it’s damaging.

Cultural sensitivity is about creating spaces where people don’t have to code-switch to be accepted. It’s about making room for others to exist as they are.

Black Texas Culture: The Overlooked Stories

Beyoncé’s performance felt personal to me. As someone who grew up in Texas, I didn’t see it as propaganda—I saw it as a celebration of Black Southern culture. The cowboy aesthetic wasn’t just a performance prop; it was a nod to Black cowboys and cowgirls, who have always been part of that history, even though they’re often erased from the narrative.

Growing up in Oak Cliff, I remember seeing Black men on horseback, hearing stories from classmates and neighbors who attended horse races, and being surrounded by elements of Southern Black culture that don’t often make it into mainstream narratives. My first experience riding a horse wasn’t at a fancy event—it was because someone my mom dated owned horses in Oak Cliff (iykyk). Black cowboy culture wasn’t something I learned about later; it was something I grew up seeing firsthand.

You often hear me say that I’m a proud alum of an HBCU, Texas Southern University. Here’s why: while I was in school, I didn’t fully see or appreciate the value of the experience—it wasn’t until after graduation that I truly understood what TSU and Houston had given me. TSU didn’t just offer an education; it gave me a deep-rooted pride in my culture. I’ve always been proud to be Black, but attending an HBCU in one of the Blackest and most diverse cities in Texas taught me how to be unapologetically Black.

Houston, with its rich Black history and vibrant multicultural community, exposed me to people from across the diaspora. My major required me to take a class on cultural sensitivity and competence to graduate. But living in Houston, surrounded by a vibrant and diverse Black community, was the real-life application of those lessons. It helped me understand that Blackness isn’t monolithic—it’s rich, layered, and expressed in countless ways. TSU provided a space where I could learn about cultural competence in theory, but it was living in that environment that truly solidified those lessons.

The Impact of Ignorance: Why It Matters

The cost of cultural insensitivity is exclusion, misunderstanding, and even systemic inequity. As a special populations educator, I spent years in the classroom witnessing how a lack of cultural awareness led to Black and Brown students being unfairly labeled as “troublemakers” or “disrespectful.” I often had to advocate for Black boys, explaining to teachers that they weren’t being disrespectful—they just hadn’t learned to code-switch yet.

Code-switching is a survival skill many of us learn over time. But expecting children to do it without understanding their cultural background is unfair. Without cultural sensitivity, we risk marginalizing people for simply being themselves.

This isn’t just an issue in schools. It shows up in workplaces, churches, and social spaces—anywhere people from different backgrounds come together. Ignorance isn’t neutral; it has real consequences.

The Role of Faith in Cultural Competence

For me, cultural competence isn’t just a professional or personal goal…it’s a reflection of my faith. As Christians, we are called to love our neighbors and meet them where they are. This means embracing people’s differences with empathy, humility, and grace. Cultural sensitivity is one of the ways we live out that calling. Cultural insensitivity can cause division where there should be unity. But when churches embrace cultural competence, they create spaces where everyone feels seen, valued, and understood.

Cultural competence isn’t just about how we interact with others; it plays a crucial role in how we approach and interpret the Bible. Too often, we read scripture through a modern lens, forgetting that these words were written in a specific cultural context that may not align with today’s norms or expectations. Understanding the cultural backdrop of Biblical stories (the societal roles, traditions, and values of the time) helps us better grasp the message being conveyed.

Take, for example, the story of the Samaritan woman at the well in John 4. Without understanding the cultural tension between Jews and Samaritans at the time, we might miss the radical nature of Jesus’ interaction with her. He wasn’t just offering her living water—He was breaking cultural and societal barriers. By taking the cultural context into account, we avoid reinforcing harmful misunderstandings and gain a deeper understanding of the love, inclusion, and grace central to Jesus’ message.

James 1:19 reminds us, “Be quick to listen, slow to speak, and slow to become angry.” This principle applies not only in our personal relationships but also in how we approach scripture. Cultural sensitivity requires us to listen first, seek understanding, and resist the urge to jump to conclusions based solely on our own experiences or worldview.

Faith, at its core, asks us to step beyond our comfort zones. It calls us to serve and love others, not by demanding assimilation but by embracing and learning from their unique perspectives. Whether we are interacting with others or reading God’s word, cultural competence reminds us to approach with a heart of humility and a mind eager to understand.

Practical Steps Toward Cultural Sensitivity

Cultural sensitivity isn’t something you master overnight—it’s a lifelong process. Here are some practical steps toward building it:

  • Self-awareness: Acknowledge your personal biases and areas of ignorance.
  • Active listening: Create space for others to share their stories and perspectives without judgment.
  • Ongoing learning: Be committed to continuous education; read books, have conversations, seek experiences outside your norm.
  • Speak up: Use your voice to advocate when you see cultural insensitivity, even in subtle forms.
  • Extend grace: Understand that everyone is on a journey, and mistakes will happen. The goal isn’t perfection—it’s progress.

The Unseen Work That Transforms Communities

Cultural sensitivity isn’t a one-time goal—it’s an ongoing practice. It’s the unseen work that transforms communities, workplaces, and relationships. It requires humility, empathy, and a willingness to learn. It’s about recognizing that what might seem insignificant to one person can be deeply meaningful—or harmful—to another.

So, friends, here’s my challenge: Let’s do the work. Let’s ask the questions, have the hard conversations, and commit to becoming more culturally competent—not for the sake of appearances, but for the sake of real, meaningful connection.

Where can you start doing the work of cultural sensitivity in your life today?

Grace & Love,

Chels

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